Правілы сэрвісу — Wieczysto.pl

1. These Terms of Service set out the rules for using the Wieczysto.pl website available at https://wieczysto.pl, the provision of electronic services, and the conclusion and performance of contracts for grave care and headstone cleaning services.

2. The service provider and website operator is Wieczysto.pl, based at ul. Wyszyńskiego 11, 41-940 Piekary Śląskie, Poland, e-mail: info@wieczysto.pl, phone: +48 451 107 788 (hereinafter: the “Service Provider”).

3. The Client (hereinafter: “Client” or “User”) may be any adult natural person with full legal capacity, legal entity, or organizational unit ordering Services through the platform.

4. Using the website requires an Internet-enabled device, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail account.

1. Through Wieczysto.pl, the Service Provider provides grave care services at cemeteries located in the Silesian Voivodeship (and, upon individual arrangement, in other regions of Poland), in particular:

a) One-Time Cleaning (occasional service) — including headstone cleaning, washing and stone polishing, tending the surrounding plot, watering plants, placing flowers or lighting candles, and before-and-after photo documentation according to the chosen package (Basic, Full, PREMIUM);

b) Year-Round Care (subscription service) — including scheduled visits throughout the year (in particular before Easter, All Saints’ Day, Christmas, and a chosen anniversary), cleaning, washing and stone preservation, optional floral arrangements and candles, ongoing inspection of the monument, and access to visit history and photo reports in the Client Portal;

c) Individual Package and custom services — performed on the basis of an individual quote agreed with the Client via the contact form, e-mail, or phone.

2. The Service Provider also provides free electronic services consisting in maintaining the Client Account (Client Portal) and handling inquiries submitted via the contact form.

1. Placing an online order for a one-time service or an annual care subscription requires signing in to a Client Account on Wieczysto.pl.

2. When placing an order, the Client shall provide accurate details enabling our team to locate the grave: full name, cemetery name and city, grave location details (section, row, plot number, names inscribed on the headstone, or other directions), and any optional notes.

3. The Client declares that they are entitled to commission cleaning and care works on the indicated grave (as the grave custodian, family member, or person acting with their consent) and that performing the order does not infringe third-party rights or cemetery regulations.

4. The service contract is concluded upon successful payment by the Client, confirmed on screen and by e-mail.

1. All prices displayed on Wieczysto.pl are stated in Polish zloty (PLN) and are gross prices (inclusive of applicable taxes). The price shown in the order summary prior to checkout is binding.

2. Online payments are processed securely through the external payment provider Stripe. The Service Provider does not collect or store full payment card numbers.

3. For one-time services (One-Time Cleaning), the fee is charged once in advance for the entire order.

4. For Year-Round Care (subscriptions), the fee is charged in advance for the selected billing period (e.g., one year). The subscription renews automatically for subsequent billing periods unless canceled by the Client before the end of the current period via the Client Portal or by contacting info@wieczysto.pl.

1. Service execution (including the initial visit and verification of the exact grave location) begins within 7 business days of payment confirmation, unless another specific date (e.g., before an anniversary or holiday) was agreed with the Client.

2. If the location details provided by the Client are insufficient to find the grave, the Service Provider will promptly contact the Client for clarification. The turnaround time is extended by the time needed to obtain the missing information.

3. In the event of severe weather conditions (heavy snowfall, frost preventing safe wet stone washing, storms), the Service Provider may adapt the cleaning method or reschedule wet washing to the nearest weather-safe date, notifying the Client.

4. After every completed visit, the Service Provider prepares before-and-after photo documentation and makes the visit record available in the Client Portal or sends confirmation by e-mail.

5. Clients with an active Year-Round Care subscription may request a special visit for a preferred date directly from the Client Portal.

1. A Client who is an EU Consumer has the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason.

2. To exercise the right of withdrawal, the Client shall send a clear statement by e-mail to info@wieczysto.pl or by post to the Service Provider’s registered address.

3. If, at the Client’s express request, service performance begins before the 14-day withdrawal period expires and the Client subsequently withdraws, the Client is obliged to pay for the services performed up to the moment of withdrawal.

4. The right of withdrawal does not apply once the service has been fully performed with the Consumer’s prior express consent and acknowledgment that the right of withdrawal is lost upon full performance.

5. Refunds are issued within 14 days of receiving the withdrawal notice using the same payment method used by the Client.

1. The Service Provider performs all services with due care, respect for the resting place, and using products safe for the specific type of stone.

2. The Service Provider is not liable for pre-existing mechanical damage to the monument, natural wear and tear, latent defects, or damage occurring after service completion due to weather events, theft of candles or flowers, or vandalism by third parties.

3. Complaints regarding service quality or website operation may be sent by e-mail to info@wieczysto.pl or in writing to the Service Provider’s address, preferably within 7 days of receiving the visit report.

4. The Service Provider reviews complaints within 14 days of receipt and notifies the Client of the outcome by e-mail.

1. Consumers may use out-of-court dispute resolution mechanisms available under Polish and EU consumer law.

2. Matters not regulated herein are governed by Polish law, including the Polish Civil Code and the Consumer Rights Act.

3. Contracts concluded prior to any amendment of these Terms remain governed by the version in force on the date the order was placed.